Help center
Frequently asked questions
Everything about connecting, targeting, rotation, limits and billing. Can’t find an answer? Email us.
Getting started
What is ProxyBrand?
ProxyBrand is a proxy gateway. You connect to one address, and we route each connection through a verified proxy in the country you choose. It supports HTTP, HTTPS, SOCKS4 and SOCKS5.
How do I get started?
Create an account, verify your email and choose a plan. Your dashboard then shows your proxy username, your proxy password and ready-to-copy connection strings.
Is my proxy password the same as my login password?
No. Your proxy password is generated for you and is used only for proxy connections, so you can paste it into scripts safely. You can reveal or regenerate it in the dashboard at any time.
Which protocol should I use?
Use HTTP for browsers and most tools, HTTPS if you want the connection to the gateway encrypted, SOCKS5 for non-web TCP traffic, and SOCKS4 only for older software that needs it.
Username options
How do username options work?
Add options to your username, separated by dashes: USERNAME-country-us-session-a1-rotate-30. Available options are country (a two-letter code or random), type (http, https, socks4, socks5), session (letters and digits, up to 32) and rotate (minutes, 0–1440). Options can be in any order and each may be used once. Your password stays the same.
curl -x http://USERNAME-country-us-session-a1-rotate-30:PASSWORD@172.17.1.202:8080 \
https://api.ipify.orgWhat happens if I add no options?
We use the defaults saved in your dashboard: your preferred country (or a random one), your preferred protocol and your rotation interval (10 minutes unless you change it).
HTTP example
Set the proxy to the HTTP endpoint and put the options in the username:
curl -x http://USERNAME-country-us:PASSWORD@172.17.1.202:8080 \
https://api.ipify.orgHTTPS example
Same as HTTP, but the connection to the gateway uses TLS, so your credentials are encrypted in transit:
curl -x https://USERNAME-country-de:PASSWORD@172.17.1.202:8443 \
https://api.ipify.orgSOCKS5 example
Use username/password authentication. With curl, socks5h lets the proxy resolve hostnames:
curl -x socks5h://USERNAME-country-gb-session-a1:PASSWORD@172.17.1.202:9060 \
https://api.ipify.orgSOCKS4 example
SOCKS4 has no password field, so put username:password in the user ID. In a URL the colon is written as %3A; socks4a lets the gateway resolve hostnames:
curl -x socks4a://USERNAME-country-fr%3APASSWORD@172.17.1.202:9050 \
https://api.ipify.orgWhat does the type option do?
It chooses the protocol of the upstream proxy, independently of how you connect to us. For example, USERNAME-type-socks5 on the HTTP endpoint makes us route your traffic through a SOCKS5 upstream.
curl -x http://USERNAME-type-socks5:PASSWORD@172.17.1.202:8080 \
https://api.ipify.orgRotation and sticky sessions
How often does my IP change?
By default all your connections share one exit IP for 10 minutes, then a new one is picked. Change the interval in the dashboard or per request with -rotate-N (N minutes).
How do sticky sessions work?
Add -session-ID with any short ID. Each session ID gets its own exit IP, kept for the rotation interval — so you can run several independent identities at once, e.g. -session-shop1 and -session-shop2.
curl -x http://USERNAME-country-de-session-shop1:PASSWORD@172.17.1.202:8080 \
https://api.ipify.orgCan I get a new IP on every request?
Yes: use -rotate-0. Every new connection then gets a freshly picked proxy.
curl -x http://USERNAME-country-us-rotate-0:PASSWORD@172.17.1.202:8080 \
https://api.ipify.orgWhat if my sticky proxy goes offline?
We pick a new one automatically, in the same country when possible. Failed connection attempts are retried on another proxy before you see an error.
Bandwidth
What counts toward my bandwidth?
All bytes sent and received through the gateway on your account, in both directions. 1 GB = 1,000,000,000 bytes.
When does my bandwidth reset?
Every month on the day your subscription started. Yearly plans reset monthly too, so you get your full monthly allowance each month.
Does unused bandwidth roll over?
No. Each monthly period starts fresh with your plan’s full allowance.
What happens when I run out?
New connections are refused with a clear “bandwidth quota exceeded” message until your next reset. Upgrade from the dashboard to continue immediately.
Speed and limits
How does the speed limit work?
Your plan’s speed (in Mbps) is shared by all your connections, in each direction. Real throughput also depends on the upstream proxy and the website you visit.
How many connections can I open?
Up to your plan’s concurrent-connection limit. Extra connections are refused until others close.
Why do speeds vary between requests?
Each upstream proxy has its own speed and distance to your target. We prefer faster proxies and drop ones that fail our checks, but some variation is normal.
Are any destinations blocked?
Yes. Private and local networks are never reachable, and outgoing email ports (25, 465, 587) are blocked to prevent spam. Some domains may be blocked to prevent abuse.
Payments and refunds
How can I pay?
Payments are handled securely by Stripe. You can pay with credit or debit cards, Apple Pay and Google Pay. We never see your full card number.
Monthly or yearly — which is better?
Yearly costs less overall and keeps the same monthly bandwidth allowance. Monthly is more flexible if you are just trying things out.
Where do I find invoices?
In the billing section of your dashboard, where you can also update your card.
Can I get a refund?
Refunds follow our Terms of Service. If the service is not working for you, contact support first — most problems are a quick config fix.
How do I cancel?
Cancel from the billing section of your dashboard. Your plan stays active until the end of the period you paid for.
Security
Is my traffic private?
Use HTTPS websites for anything sensitive. Our proxies come from public sources, and an upstream proxy can read plain-HTTP traffic. With HTTPS, it only sees an encrypted tunnel.
How do you stop proxies from tampering with HTTPS?
Every upstream is tested through an encrypted connection with full certificate verification. Proxies that intercept TLS (man-in-the-middle) fail that test and are never used.
Could a proxy reveal my real IP?
Transparent proxies, which pass on the original IP, are detected by our checks and excluded from the pool. Target sites see the proxy’s IP.
What do you log?
We keep usage totals (bytes and connection counts) to enforce your plan, plus limited security data to prevent abuse. We do not store the content of your traffic. See our Privacy Policy for details.
Acceptable use
What can I use the proxies for?
Legitimate purposes such as price and ad verification, SEO monitoring, testing geo-specific content, research and privacy. You are responsible for following the law and the terms of the sites you access.
What is not allowed?
Anything illegal or harmful, including fraud, spam, credential stuffing, attacks on other systems, and accessing content you are not authorised to see. The full list is in our Acceptable Use Policy.
What happens if someone breaks the rules?
We may block the account immediately, without a refund, and cooperate with lawful requests from authorities.